Terms and conditions of use

Our website and our shops are selling wholesale orders. We only attend business and industry professionals.

Our minimum order is 100€ and our prices are displayed without taxes.

The basic premise of our company is to give the utmost attention, personalized and excellent service to customers, so we will respond by phone at +34 610 48 58 41 or via email at info@sonatachic.com and inform you about all the possibilities to acquire pieces of our collections.

Orders placed through the website must be paid by bank transfer within 5 working days or the order would be cancelled. Once the order is confirmed, neither changes nor cancellations are allowed.

The shipping costs will be borne by the customer.

Our products have the guarantee of our firm, our experience proves our professionalism.

Our sale prices are valid except for typographical errors.

Offers of the outlet area are temporary.

 Aftersales

Once you receive your order you can return the products purchased within 7 days from the date of receipt whenever the article has a manufacturing defect.

We only accept returns of products that are in the same condition in which they were delivered and shall be kept as far as possible in their original packaging and labeling.

Our company will not be responsible for any jewelry exhibitor that could arrive damaged.

For all returns, please send an e-mail to info@sonatachic.com with the invoice number, and photos of the defective products.

After confirming the information we will contact you. All the shipping costs will be paid by the customer (return and new shipment).

Our jewelry requires simple care to be kept in optimal conditions; we will not accept changes for misuse of the products.

International sales

The payment of the order transferred to our account has to be undivided. All the expenses and commission will be paid by the customer. It should always be made in euros since the prices set in other currencies are approximate.

To view our collections you have to register on our web certifying your status as professionals.

  • Professionals from Community countries: if your VAT NUMBER is not registered in the VIES (record of transactions between EU countries) the amount of the purchase will carry a surcharge of 21% value-added Spanish tax.
  • Professionals from outside the EU: you will have to pay the 21% value-added Spanish tax until you send us the SAD export.